Despite concerns surrounding the impact of Brexit, the hospitality sector continues to develop year on year. Both new and existing food service providers though, are looking at ways they can optimise costs, whilst still capitalising on any new revenue opportunities. One of the most common ways of doing this is of course expanding to new locations, developing as a ‘chain’.
One of the most difficult challenges for chains though, is making sure to maintain a level of consistency across multiple sites. Once standards are defined, multi-site operations managers must ensure these are upheld across the board.
Digital quality management systems allow food service providers to standardise quality processes across all locations
The responsible person needs to be confident they are in control, which is a challenge in itself, because they can’t be in more than one place at once. Food service providers need to be able to offer the customer the same high level of customer experience, every time, without exception. And the larger the operation, the more difficult standardisation becomes, and the greater the risk of these differing from one outlet to another. This can put pressure on operating processes and procedures.
When dealing with food, quality management and food safety is of course a huge part of daily processes. Throughout the food industry, numerous quality checks must be made to ensure HACCP and food safety are upheld. And as we’ve seen with the most recent high-profile food safety scandal, involving the UK’s top supplier of supermarket chicken, not having sufficient standards in place can have dire and far reaching consequences.
For restaurants and food service businesses then, as much as being a well-recognised chain has a number of upsides, risk is also increased and has the potential to be devastating. Whilst being a strong brand is unquestionably a positive, should there be an issue at one of the sites, isolated or not, this has potential to massively mar the reputation of the chain as a whole. A notable example of this is of course Chipotle, who suffered a major reputation hit in 2016 after several of their US restaurants reported outbreaks of E. coli, salmonella, and norovirus.
Operators therefore, need to make sure their HACCP and food safety management standards are maintained across the board. The way most chains are looking to optimise this, is with a paperless quality management system. By using a system such as testo’s Saveris Restaurant to make processes paperless, food service providers are able to standardise quality processes across all locations. Once the initial quality plan is established, this can be easily rolled out to other branches. This will help ensure a greater level of productivity throughout the business.
As well as standardising across sites, there are a number of additional advantages associated with switching to a paperless quality management system. Here is an overview:
- Efficiency and resource saving – In restaurants and food service facilities, as part of the required quality checks, all fridges, freezers and storage areas need to have their temperature regulated. With a digital system, these tasks are automated, giving the site more manpower to focus elsewhere.
- Less risk of human errors – with a paperless system the user is guided through each process, step by step, and if a check is missed, the responsible person is notified immediately.
- Standardisation across multiple sites – As mentioned previously, standardising quality checks helps chains provide the same great customer experience every time.
- Data protection and easy reporting – potential for lost data or checks being missed is no longer an issue, which will help operators demonstrate the highest level of due diligence, when an audit occurs.
testo Saveris Restaurant allows regional managers to monitor all sites remotely
All in all, employing a digital quality management system should help to provide peace of mind for the multi-site operations director. Ultimately regional managers can’t physically be in every branch at once. System’s such as testo’s Saveris Restaurant provide them with a way they can monitor all sites remotely, in the most transparent and efficient way possible.
Like some more info?
If you would like more information on Testo’s food safety instruments and solutions please visit www.testo.co.uk
Alternatively if you’ve got a requirement you’d like to discuss, you can call us on 01420 544433 and we’ll be happy to help.
When it comes to restaurants and cafes, there are many factors that determine just how successful they will be. Having delicious food, great customer service and a pleasant atmosphere are certainly important, but those factors aren’t necessarily evident for potential first-time customers. As the number of options increases people are becoming more and more reliant on rankings and statistics when making their lunch and dinner choices.
When people first walk up to a restaurant, apart from the initial aesthetic look, there are typically two things they look at to make their decision about whether or not to ask for a table – the menu and the health inspector rating. While testo can’t provide expert advice on appetisers and entrees, testo’s line of HACCP-certified digital thermometers and temperature data loggers can play a key role in earning top marks from health inspectors.
Why the grades matter
It should come as no surprise that diners expect their preferred restaurants to maintain optimal procedures for food safety, cleanliness and hygiene. In many cases, a customer’s perception about the cleanliness of a dining establishment is through their own experiences and word of mouth. That is starting to change however, due to increased savviness of your average customer as well as greater transparency in health and safety inspections.
Initiatives around the world and in the UK are putting restaurant and cafe grades out front for increased consumer visibility. Restaurants are encouraged restaurants to prominently display the results of their health and food safety inspections. While this is not obligatory in the UK it is compulsory in some areas, for instance in Wales any Business that gets a new rating after November 2013, must by law display a sticker showing their rating in a prominent place in “all entrances to the premises”.
Proper temperature controls are essential for restaurants looking to improve safety scores
Another major example is a study conducted on restaurants in Los Angeles, which provided some compelling evidence to support this claim. Professor Phillip Leslie, an economist at Stanford University, examined the relationship between revenue and health inspection grades – which must be publicly displayed – in Los Angeles restaurants.
The findings, as reported by The Economist, showed that the displayed grades certainly affected where diners chose to order their meals – restaurants with a C grade saw a 1 per cent decrease in revenue, while those with a B and A saw increases of 0.7 and 5.7 per cent, respectively. The 5 per cent jump in revenue increases between B-rated and A-rated restaurants shows that scores do carry weight with consumers. This is therefore proving to have a real impact on the financial success of different eateries.
How can restaurants increase their scores?
Overall cleanliness and safe food handling and storage procedures are vital areas of focus for any restaurant. Common issues within restaurants include:
- A lack of adequate cover for stored food.
- Hand-washing areas that are not up to standards.
- Issues with pests.
- Unclean food equipment and preparing locations.
- Ensuring that food is kept at proper temperatures.
How can testo help?
Proper temperature management is hugely important for all businesses in the food industry. Careful monitoring of temperatures in many areas around the kitchen, cool rooms and fridges is absolutely essential for food safety. Temperature control systems like the testo’s Saveris 2 WiFi data loggers can make those tasks stress-free for any establishment.
This video explains the advantages of using a temperature monitoring system such as Saveris 2
The testo Saveris 2 system allows for careful monitoring of temperatures by connecting data loggers through a secure cloud storage system. For added convenience, this data can be accessed from anywhere in the world from a PC, tablet or smartphone.
Like some more info?
If you’d like some more information on testo temperature monitoring solutions or you’ve got a potential requirement you’d like to discuss, please feel free to reach out to us. You can either send us a message, leave a comment, visit our website www.testolimited.com or give us a call on 01420 544433 and we’ll be more than happy to help.
HACCP (Hazard Analysis and Critical Control Points) is an official set of process food safety guidelines which covers all stages of the food production chain and is something that all companies involved with food production & distribution must strictly adhere to.
It offers guidance and best practice advice for a systematic, preventative approach to food safety that covers the key temperature levels for the food production process. If temperature is improperly monitored and maintained, food will spoil due to bacteria and become dangerous for human consumption.
As part of routine inspections, an enforcement officer will check that the business has an appropriate food safety management system in place. Therefore it is of the utmost importance that food companies understand what is exactly required of them. In order to help food safety professionals further understand HACCP, testo are offering a Free guide to HACCP, as a downloadable whitepaper.
Get your Free guide now by registering here: testoltd.com/free-haccp-guide
Testo offer a wide range of equipment for food safety which will help you meet your HACCP requirements and give you the reassurance you are storing and cooking your food safely. Our instruments include temperature monitoring systems, data loggers, thermometers, cooking oil testers, thermal cameras, PH meters and much more.
Whether it is for spot checks or long-term monitoring, from farm to fork, Testo has the right instrument for the job. Want to find out more about testo food safety equipment? Why not visit our website www.testolimited.com or give us a call on 01420 544433
While all Testo instruments and equipment perform vital tasks on a day-to-day basis, perhaps one of the most important applications, with the most wide spread implications, is our activity in the food industry. It is an industry that affects us all to one degree or another and as such the correct application and use of our measurement instruments in this area is of huge significance to anyone who needs to eat.
Temperature testing is of the utmost importance in the food industry
The food industry and its produce effectively powers the nation. None of us would last long without the milk to make that first cup of tea or that bacon sandwich in the morning. This puts a lot of pressure on the industry which keeps the nation running to ensure that the production, preparation, storage and transport of food is all carefully monitored and regulated. All of these points in the process are potential danger areas with regard to spoilage due to the mismanagement and poor regulation of temperature. With the right equipment and instrumentation (such range of Testo thermometers) you can clearly and precisely monitor, maintain and manage the temperature of produce at any given stage.
In order to help food industry professionals manage the process more safely there exists a system of guidelines known as HACCP (Hazard Analysis and Critical Control Point). This provides guidance as to the safe handling, storage, production, transport and cooking of food material so as to avoid any spoiling of high risk foods. A high risk food is a food stuff which is subject to the rapid multiplication of pathogens such as bacteria when its temperature is improperly maintained.
Certain foods such as meat, fish and dairy – need to be kept at specific temperatures to avoid their spoiling and becoming dangerous for human consumption. There is a specific temperature danger-zone for these types of food, which is the optimum temperature for bacterial development and growth. This danger zone is between 5 – 60 degrees centigrade – see handy illustrating diagram. Given that we know there is a specific temperature range at which bacteria reproduces, the importance of the ability to accurately measure and monitor food temperature becomes more clear.
If your business operates in the food industry then ensuring that you strictly adhere to the HACCP procedures and guidelines is of utmost importance in making sure that you are operating legally. Further, the health and safety of consumers is held in the balance, meaning that you need to know you can trust your instrumentation. Testo instruments will help make sure that you meet HACCP requirements and give you the confidence to know that you are accurately monitoring your processes and that your methods are safe.
Testo’s temperature monitoring solutions
Monitoring temperature and humidity is particularly important where incorrect climatic conditions can have drastic consequences, such as food production and storage. Businesses can incur needless costs should a cooling or heating system malfunction, leading to wasted stock or worse. Such costs can be detrimental to production and ultimately profit margins.
Testo’s new and improved Saveris 2 uses revolutionary technology to make temperature and humidity analysis both easier and more accurate than ever before. By using a Cloud-based monitoring system it allows information to be stored and accessed remotely. This means users can monitor and react to issues from anywhere in the world. This will help to reduce pressure, relieving the need to be constantly on-site to keep measurement values under control.
The above video explains exactly how Saveris 2 works
Saveris 2 can also measure temperature and humidity values of sensitive goods and products, in processes and during transport. The easy-to-use measurement system delivers safety and savings in time and costs thanks to automated measurement data recording. Your storerooms, for example, can be continuously monitored and the data will be automatically collated, and send to you as a report via email. All this is without you having to lift a finger.
Our practical folding thermometers are your insurance between the kitchen and the counter. These handy companions are always ready to use and are ideally suitable for fast temperature checks at a buffet, for instance. Some Testo thermometers are fully waterproof, while others have removable cases which can be cleaned in a dishwasher.
Testo thermometers are quality and robust, unlike the cheap, flimsy ones from other suppliers
For more information on temperature monitoring or any testo products please visit www.testolimited.com/food
When: September 16th – 17th, 2015
Where: Peterborough Arena, Peterborough
About TCS & D show
This 2 day event will be held at Peterborough Arena in Peterborough on the 16th & 17th of September 2015. TCS&D is an established event which aims to provide frozen and chilled food professionals with the chance to learn and discuss the current industry situation as well as how the it can progress in the future. With a number of major international suppliers and manufacturers under one roof, a visit to TCS&D 2015 will give you the opportunity to:
- Source and evaluate new products
- Meet leading industry suppliers
- Keep up-to-date with new technologies innovations and industry developments
- Network with industry colleagues and associates
- Listen to proven industry experts in the free conference sessions running through the show
Come and visit us
Testo will be exhibiting at the event and will be showcasing some of our most popular, newly launched products for the industry as well as offering specialist advice and industry insight. Quality, safety and efficient processes are crucial in the health and pharmaceutical sectors. If you work in clinics, laboratories, cleanrooms, storage or transport, Testo will have the solution.
Whether you’ve got a specific requirement or just want to find out more about Testo instruments please feel free to drop by and speak to us. Here is some more information on some of the products we will have on display:
Cloud based temperature and humidity monitoring
Testo Saveris 2 system’s cloud technology allows information to be stored and accessed remotely. If temperature or humidity levels fluctuate beyond acceptable levels, an alert is sent by SMS and email. Data is extracted and stored wirelessly and can be accessed by simply logging into the secure cloud location. Saveris 2 can be accessed via a computer, tablet or smartphone.
Testo’s Saveris 2 makes it easier than ever to monitor climatic conditions
New generation of Testo Data Loggers
Whether you work in the food or pharmaceutical industries, both have certain refrigeration requirements in transport and the process of the cold chain between the manufacturer and the customer may under no circumstances be interrupted.
Testo 184 data loggers are perfect for monitoring conditions at all points of the cold chain
With the new Testo 184 data loggers you can monitor temperature, humidity and shock every step of the cold chain, they are the blackbox for sensitive freight. The loggers travel on your behalf in freight and loading rooms, monitoring temperatures during the transport of sensitive goods on rail, in the air or on the road.
Testo Refrigeration Manifolds
The Testo 549 is the ideal measuring instrument for precise pressure and temperature measurement for all servicing tasks. With a Testo digital manifold, you are equipped for all day-to-day challenges in refrigeration and air conditioning contracting. Get a comprehensive overview of the condition of a refrigeration system or heat pump in real time, whenever you need it.
A Testo refrigeration manifold at work on an air conditioning unit
Interested in attending?
Click here to find out more about the show and how to sign up.
For more information on Testo’s Presence at the TCS & D show or any Testo products please visit our website: www.testolimited.com/exhibitionsandevents