At the end of 2015 Testo listened to customer feedback regarding service and responded by dramatically improving their Flue Gas Analyser Service offering. The new service prices offered faster turnaround time and a host of other features, and start from just £99 per year! And that is without being tied down to any service contract, or plan.
With this update Testo now not only have the best quality equipment, but also have service prices to match.
Since the new service structure was implemented Testo have been absolutely blown away with the amount of positive feedback we’ve received from our customers. Here are some of the best examples:
“A very prompt and efficient service.”
“Good service at a reasonable cost.”
“Excellent service, cannot fault it.”
“Fantastic service, this is why I always buy testo. And always will.”
“Great Service, great people to deal with. Would not consider anyone else.”
“First class service, even arranged collection service for next day delivery. Wouldn’t hesitate in using again.”
“Turnaround time has significantly improved in the return of recalibrated analysers.”
“Pleased with the speed of the service and that the cost seems to be much better value than in years gone by.”
As well as making improvements to service pricing, Testo’s new options also include a number of additional benefits:
- Full instrument check and service
- ISO Calibration Certificate
- Replacement sensors
- Free online app to check the progress of your FGA service
- Convenient drop off / collection at your local heating merchant
- All spare parts required, with no exceptions
- UPS collect and return service
- Fast Track Guaranteed 3 Day Service
Like some more info?
For more information on Testo’s New service options please go to
Testo Limited offer UKAS and ISO calibrations on a wide range of instrumentation.
Whilst you may be aware we offer calibration on testo instruments, you may also be interested to know we offer calibration services for instruments from many other manufacturers too!
Testo provide top quality calibration for a huge range of instruments
Here are some of the many parameters we supply first-class calibration services for:
Track your instrument every step of the way
1. Thanks to testo’s innovative service tracker you can track your instruments online.
2. An email will be sent to you at every stage of the process to update you on the progress of your instrument or track your instrument yourself by entering the serial number.
3. A reminder will then be sent to you before your next calibration is due which, can be handy if you’ve got other things on your mind, so there’s no risk of forgetting.
Arrange your instrument collection online
Simply complete an online UPS collection form and we’ll do the rest.
Want some more information?
For further information or a quotation, please visit our brand new website:
The football transfer deadline might have passed but it’s not too late to make the most important switch of the summer. With service rates now starting at just £99 there couldn’t be a better time to upgrade to a testo analyser.
So what’s changed?
At testo there is one thing that stands out as the most important to us; our customers. It is for this reason that we are making strides to improve the areas which we have had some criticism in the past regarding flue gas analyser servicing. We have taken customer feedback on board which has resulted in us making a huge effort to dramatically improve both our service pricing and turnaround times.
Testo’s new flue gas analyser service prices start from just £99 per year. There is no contract or ‘lock in’, so each year engineers can decide the option that suits them best. Both the Pure and Premium service offer an annual analyser health check, ISO Calibration Certificate and replacement sensors if needed.
Our Premium service is from just £129 and offers the additional benefits of a guaranteed 3-day turnaround, plus added extras worth more than £40, including a UPS collect and return service and all spare parts.
What do testo users think?
Since the launch of our Pure and Premium FGA servicing options in October 2015 we continue to receive positive feedback for these services. The aim was to improve and simplify our pricing for service options, whilst offering our customers added value.
But don’t just take our word for it, here’s some examples of the feedback we’ve received so far:
“Fast and efficient”
“First class service”
“Turnaround time has significantly improved”
“Everything was carried out speedily and without a hitch”
Testo Service has significantly improved over the last 11 months
“Really quick turnaround compared to competitor manufacturers”
“We are very happy with the pure and premium cover and prices”
“As well as having the best equipment, testo now have great service too”
“Yes no complaints on price. We received the instrumentation back in a decent time”
As you can see following this changed service structure we’re hearing some really positive things from testo users. In the future we aim to continue to improve and enhance our services, with our customer feedback being the driving force behind this.
Want more information for testo’s improved service options?
For more information on the testo service prices please visit: www.testolimited.com/service-and-calibration or call our dedicated service team on 01420 544433 and press option 2.
Sending equipment in for calibration can sometimes be a costly and inconvenient procedure, but regular calibration is essential to maintain accuracy and reliability of your instruments.
Instrument manufacturers are continually developing new and innovative products. For instance testo has just launched a new range of Smart probes for HVAC/R contractors. The new range measures parameters such as temperature, pressure and airflow. Testo Smart Probes are supported by easy to download Apps which make the applications considerably easier thanks to a Bluetooth connection to a smartphone or tablet.
Despite the fact technology is continuously advancing, the price of these exciting new products is actually coming down. With lower pricing in mind, one of the more frequent questions contractors ask is “why is the cost of calibration high compared to the price of the instrument?”
We spoke with Service and Calibration expert Paul Jordan to help further understand the options available and help users to make informed choices about calibration.
Testo’s Calibration Director Paul Jordan
Levels of calibration
Good quality instrument manufacturers such as Testo deliver new instruments with a document called a Protocol or Certificate of Conformity (C of C). For some customers and applications this is sufficient. It states that the instrument was checked and is within stated tolerance limits. The results are fixed and cannot be adapted to suit a customers’ individual requirement. The protocol also states, “Measurements are traceable to a National Standard”.
Sometimes customers require new equipment to be delivered with a calibration certificate rather than a C of C. More often organisations require their instrumentation to be calibrated periodically. In both cases Testo offers two recognised standards of calibration:
ISO Calibration certificates – Testo supply these, when requested, from its own accredited calibration laboratory in the UK. These certificates are fully traceable to a national and or International standard(s) and the route of traceability is transparent as Testo state exactly what reference equipment was used to perform the calibration on the certificate. The customer can select calibration points to satisfy their requirement and a measurement uncertainty is documented.
UKAS calibration certificates – UKAS calibration certificates are another level up from the ISO certificates. Any accredited calibration laboratory, not just in the UK, is accredited against the international standard ISO17025:2005 “General requirements for the competence of testing and calibration laboratories.” In order to achieve accreditation to this standard a laboratory is assessed by an accreditation body; in the UK this is UKAS. Audits can be rigorous and it is because Testo conforms to the standard we can provide assurances that a calibration certificate we issue is of a high level both from a technical and qualitative aspect.
The simplest temperature calibration, for instance, may involve the instrument being checked against a single reference temperature. However, this does not check that the instrument is accurate across the range, therefore most calibrations are carried out over a range of temperatures.
Most HVAC/R standards are vague regarding the level of calibration required or the measurement points. Generally, the standard requires that the instrument is calibrated “to the manufacturers recommendation” or similar. Organisations need to consider whether a minimal calibration will suffice or if the additional confidence afforded by a more detailed calibration is needed.
One of testo’s newly relaesed ‘Smart Probes’ being calibrated
So, back to the original question “why is calibration expensive relative to the price of the new generation of instruments?”
The answer to this question is not simple as there are different factors which contribute but essentially the process of delivering a technically competent calibration has inherent costs associated with it. In other words the cost of the instrument is not directly related to the cost of the calibration, and as already explained earlier it depends on the level of calibration chosen. Costs which contribute can vary such as reference equipment purchase price, other testing apparatus required such as a wind tunnel, on-going equipment maintenance including re-calibration, maintaining good quality processes and of course manpower.
These costs exist whether calibrating a high end reference instrument or a typical budget instrument and therefore the question of cost is more a consideration for the instrument and its application rather than the calibration. If you need to make a measurement, particularly in industries where you need to demonstrate compliance or have to comply with an internal or external quality standard, then calibration should be important. This is not only a consideration when purchasing a new instrument but also for subsequent calibration at a defined period thereafter.
Any laboratory offering calibration services will need to adopt robust processes. Any credible laboratory, and particularly one which is accredited to ISO17025 such as Testo’s calibration laboratory, will spend time maintaining the calibration processes and accreditation. This can include initial analysis, measurement uncertainty calculation, and ongoing performance checks and in some cases inter laboratory comparisons (checks against other laboratories reference equipment) which further enhance confidence in the Laboratories ability to produce meaningful measurements. Of course, these activities also require analysis and supporting documentation which is required to demonstrate the laboratories competence during an audit.
One key element of any calibration is the laboratories ability to assign a measurement uncertainty to any measurement performed. This is essential as absolute accuracy does not exist, and therefore any measurement will have a degree of uncertainty. The amount of measurement uncertainty can vary and many factors can contribute or effect this key element depending on the type calibration being carried out.
If the measurement uncertainty is not documented on a calibration certificate the measurement cannot be quantified and therefore the measurements can be considered meaningless. Measurement uncertainty is commonly overlooked when comparing calibration prices between one laboratory and another and quite often is the reason a calibration can be cheap. If calibration is important to you, and to your client, there is a responsibility to ensure the calibration you purchase will stand up to the rigours of any inspection, audit or possible HSE investigation.
So the calibration question needs to be considered not just in the context of cost but in what standards are you trying to meet and how important is it measurements I make for my customers are accurate. Testo continues to optimise processes and look for ways to reduce the price of calibration services without compromising quality. As a diligent laboratory accredited by UKAS to ISO17025 you can be assured when a customer sends their instrument to Testo for calibration, regardless of the initial cost of the instrument, they can be confident in the service we provide.
When: November 18th – 19th, 2015
Where: Stamford Bridge, Chelsea
Stand no: 32
About PHEX Chelsea
Testo are exhibiting at Plumbing and Heating Exhibition in Chelsea at Stamford Bridge on the 18th & 19th November 2015.
PHEX Chelsea offers installers in the south of England the chance to get to meet some of the leading companies who manufacture the products they use every day. Keeping in-touch with developments from manufacturers, suppliers and distributors is an integral part of any plumbing and heating engineer’s business, and PHEX makes sure everyone you need to talk to is under one roof.
Products on show at PHEX will cover everything from boilers and showers, to pipes, renewables and the latest must-have tools, bringing all the different sectors of the industry together. Gas Safe Register and HHIC will be hosting a seminar on both days of the two-day show. In addition to the above, you can also take advantage of many different free giveaways, special offers and exclusive competitions.
Come and visit us
As a leading manufacturer of flue gas analysers and gas safety instruments, Testo will be showing its range of domestic and commercial flue gas analysers, gas leak detectors, CO monitors and thermal imaging cameras. We have also recently upgraded our flue gas analyser servicing to offer additional value and simpler pricing.
Visit us on Stand 32 to find out how Testo instruments can help you to work more efficiently and accurately. Whether you’ve got a specific requirement or just want to find out more about Testo instruments please feel free to drop by and speak to us. Here is some more information on what we will have on display:
New, Improved Service Prices
New Flue gas analyser service prices start from just £99 per year. This is without being tied down to any service contract, or plan. With options of sensor replacement, Fast track 3 day turnaround, UPS collection / delivery, and spare parts covered all with no additional costs – Testo now not only have the best quality equipment and services, but also have service prices to match. For more information on our improved service pricing please visit our website: www.testolimited.com/service
Flue Gas Analysers
Our Flue Gas Analyser range can quickly determine and eliminate malfunctions, monitor legal limit values and spot check in daily work on servicing heating systems. The latest editions to our Flue Gas range include the Testo 310 and the Testo 320B.
The Testo 310 combines simple functions with high level measurement accuracy and is perfect for all basic measurements on heating systems. It’s easy handling and compact design make the Testo 310 a robust tool for daily work- even when things get rough.
Testo Flue Gas Analysers provide precise and efficient measurement for all applications
Another relatively new recruit, the Testo 320B has unique colour graphic display and built-in memory, making it fast and highly accurate. Whatever your requirements, we will be able to help you find the solution that suits you.
Thermal Imaging Cameras
Thermal imaging can be hugely useful when installing or maintaining heating systems. More and more engineers are beginning to see the value in a thermal camera, from a commercial to a domestic level. You can pinpoint any irregularities to the temperature distribution right away, so it’s easy to locate clogged radiators and leaks for example. Testo thermal imaging cameras are incredibly accurate and easy to operate, so are the perfect tool for such tasks.
Why waste time digging around trying to find leaking pipes? With a testo thermal imaging camera you can locate leaks in a matter of seconds
Come and talk to us and we’ll explain how thermal imaging can be applied to daily tasks. Here are a couple of examples of how thermal cameras are used in the plumbing and heating industry, and how they can help engineers to be even more precise and efficient in their work.
It’s not always easy to figure out exactly where radiators are blocked. With a thermal camera it couldn’t be simpler
Yes you heard right, you can now get a Testo thermal camera for less than £1000! This is thanks to a huge price reduction on the testo 870 thermal imaging cameras.
This makes the testo 870 the only thermal camera with a 120 x 160 pixel resolution, available for less than £1,000. It’s also the only camera in its class to offer automatic hot/cold spot recognition. In addition to all this, testo 870’s now include SuperResolution technology as a standard feature.
Other products and services
If you would like information on any of our other products including our pocket line range, CO2 and CO monitors, gas leak detectors, thermometers and pressure meters, please come and see us at stand 32 and we’ll be happy to help.
Interested in attending?
For more information on PHEX Chelsea please Click here
To find out more about Testo instruments why not visit our website www.testolimited.com or call us on 01420 566 841.